Employment

BEFORE FILLING OUT AN APPLICATION FOR EMPLOYMENT WITH CLOVER PASS RESORT, PLEASE READ THIS INFORMATION VERY CAREFULLY. OUR STANDARDS ARE HIGH, AND WE EXPECT OUR EMPLOYEES TO BE ABLE TO LIVE UP TO THOSE STANDARDS.

FULL CONSIDERATION WILL BE GIVEN TO EVERY APPLICATION AND WHERE PRACTICAL, PERSONAL INTERVIEWS MAY BE HELD.

Looking for excitement and adventure this summer? You may want to consider seasonal employment in Ketchikan. Nestled in Alaska’s famous Inside Passage, Ketchikan’s protected waters and rich forests provide fantastic fishing, wildlife, recreation and breath-taking beauty. Just think of it; getting paid while you enjoy and experience America’s last frontier. Clover Pass Resort has many seasonal employment opportunities. Expect to work hard when you’re working and play hard when you’re not. Our guests choose to vacation with us because we offer a variety of services including, freshwater and saltwater guided fishing packages, self-guided saltwater packages, skiff rentals, moorage, and full hook-up RV spaces. Our fishing packages include ground transfers between the airport and the resort, accommodations, meals, fishing, either guided or self-guided, bait and tackle, and fish processing. We value our guests because with the option to vacation anywhere else, they choose to come to Clover Pass Resort. For this reason we, as well as our guests, have very high expectations for the level of service that is offered by our employees.

Our season extends from mid May through early October. Most of the staff will be scheduled to begin work on June 9th and should plan to arrive in Ketchikan no later than Sunday June 8th. A few employees will be scheduled to arrive early (approximately 2 weeks) to help prepare for the season opening. Clover Pass Resort is a highly demanding work environment. Between June and October we work a minimum of 6 days a week, with a maximum of only one day off per week. Long hours, late nights, and early mornings are expected in our line of work. You must be able to stay the entire season.

Our team consists of 15-20 employees that work together as a team, but specialize in different departments across the resort. All team members will be expected to be available to help in all departments as needed and should be flexible to different working conditions each day.

OPPORTUNITIES: We will be hiring approximately 20 seasonal employees this summer. Following is a list of the jobs we will be hiring for this season and a brief description of the responsibilities covered by each position:

JOBS (note: this is a list of primary job assignments; however, all staff members will be asked to assist in other areas as needed.)

1. Store/Housekeeping/Kitchen Help – 3
2. Housekeeping/Kitchen Help – 4
3. Cooks/kitchen Help –
4. Bartender/Cook/Kitchen Help – 1
5. Dock Hand/Boxing – 7
6. Boxing/Shipping Coordinator/ Dock Hand – 1

RESPONSIBILITIES

1. HOUSEKEEPING: Responsibilities: Insure guest rooms, office, store, restaurant, laundry, and public restrooms are professionally cleaned and properly maintained. Qualifications: Must be honest, neat, self-motivated, and be able to work independently and with others. Must be able to manage multiple tasks simultaneously and follow through with each task to its completion. Must be punctual and dependable. Prior housekeeping or cleaning experience preferred, but not necessary.
2. OFFICE/STORE Customer Service Reps: Responsibilities: Insure that guest needs and expectations are met. Handle customer inquiries and reservations, both face-to-face in the office and over the telephone. Process sales from the store and marina. Maintain store inventory including restocking and reorder recommendations. Qualifications: Must be honest, self-motivated, and able to work independently and with others. Must maintain dress and grooming standards that will not detract from the reputation of the company. Must be able to problem-solve, resolve customer complaints, and make determinations about what items need to be elevated to your manager. Must have basic computer skills including the use of Microsoft Word and Excel. Must have good phone manners and a pleasant manner of speech. Must be punctual and dependable. Must have a good command of the English language, including professional written communication. Must be able to handle money, make change for customers, and count out a till at the end of your shift. General fishing and area knowledge preferred, but not essential. Prior customer service or front desk experience also a plus.
3. RESTAURANT
1. Chefs: Responsibilities: Prepare customer meals from restaurant menu, prep food items for mealtime, clean and sanitize the kitchen and prep area, inventory and rotate stock, ensure consistency and quality of prepared food product. Qualifications: Chefs must maintain professional dress and grooming standards. Chefs must have at least three years kitchen experience. Experience with quality control and plate presentation essential. Must have passed FoodSafe sanitation and food handling course (applicants can complete this class after being hired but before they begin work at Clover Pass Resort) Experience cooking seafood dishes including crab, salmon, halibut, and clams preferred. Must be able to speak and read English and to work effectively as a team with wait staff.
2. Dinning Room Customer Service Reps:Responsibilities: Professionally greet and seat restaurant customers. Take drink, appetizer, entrée, and dessert orders in a professional, courteous, and timely manner. Resolve customer service issues that arise during customer meals. Qualifications: Wait staff must maintain professional dress and grooming standards, have good command of the English language, and have a friendly and courteous demeanor. Wait staff must also have the ability to resolve customer complaints. Must be able to work on their feet for long periods of time. Must have a current TAMS card (alcohol management card – class must be taken and passed within one month of your first day of work at Clover Pass Resort). Must be able to handle money, make change for customers, and count out a till at the end of your shift. Prior wait staff experience a plus, but not necessary.
3. Dish Washers:Responsibilities: Clean and sanitize kitchen dishes. Bus restaurant tables and stock dish shelves once dishes are cleaned. Assist in the cleaning of the kitchen and prep areas. Occasionally assist chefs with food preparation, stock rotation, and plate presentation. Qualifications: Must be able to work alone and without supervision. Must have the ability to ensure that restaurant and kitchen dishes are impeccably cleaned and ready for customers. Must be able to manage multiple tasks at once and have the ability to prioritize tasks according to demand. Must be well groomed, punctual, and dependable.
4. Bartenders:Responsibilities: Take and prepare drink orders. Serve as wait staff for patrons who would like to eat in the bar area. Qualifications: Must have at least two years experience as a bar tender, or have extensive knowledge of mixed drinks and alcohol products. Must have a friendly and courteous demeanor, good command of the English language, and maintain professional dress and grooming standards. Must be honest, dependable, and prompt. Must be able to handle money, make change for customers, and count out a till at the end of your shift. Must be self-motivated and able to work with little supervision.
4. MARINA:
1. Marina Customer Service Reps:Responsibilities: Help customers dock their boats as they maneuver in and out of the marina, fuel customers’ boats, and fuel and service the Resort’s rental fleet. Keep the dock and processing areas neat and presentable to customers and perform light dock and facilities maintenance. Take customers’ fish processing orders and fillet and vacuum pack customers’ fish. Qualifications: Must be self-motivated and able to work with little or no supervision. Must be able to prioritize tasks to meet the needs of the customer and the resort. Must have good customer service skills, including a good command of the English language, including legible handwriting. Must be able to multi-task various activities at once. Must maintain professional dress and grooming standards. Must be prompt and dependable. Prior fish cutting/fish processing experience a plus but not necessary.
2. Boxing/Shipping Coordinator:Responsibilities: Box customers’ fish and prepare it for shipping or pick-up. Log daily catch records and prepare customer invoices for collection. Prepare FedEx labels for overnight shipment. Solve customer concerns related to their fish processing order. Qualifications: Must be self-motivated and able to work with little or no supervision. Must have good computer skills, including a workable understanding of windows and database software like Microsoft Access. Must have good English skills and be able to communicate effectively through writing and over the phone. Prior shipping/receiving experience a plus. Familiarity with FedEx ship software and FedEx products and services also a plus.

If we offer you a job, you must sign an agreement to our terms of employment and participate in a pre-employment drug screening after your arrival in Ketchikan. Because of our location, replacement of employees is expensive. Completion of the entire season is absolutely mandatory and will make you eligible for a bonus given at the end of the season.

FINANCES:

Employees must pay their own way to get to Ketchikan and back home again. For those not living nearby, this can be a major expense. There are no roads connecting with Southeast Alaska; you must either fly or use the Alaska Marine Highway (Ferry) and reservations must be made well in advance.

Clover Pass Resort is located 15 miles from downtown Ketchikan, on the north end of the island. The distance from Ketchikan gives us a “remote” feeling, while still providing access to Ketchikan and its attractions. Being in a remote location is not for everyone and it takes a self-motivated, independent person to succeed in our work environment. There are no stores within walking distance of the resort; however, limited transportation is available to and from town, subject to the schedule of our company van. For this reason we recommend bringing a vehicle with you for the summer.

Wages for all employees at Clover Pass Resort will start at $2000 per month plus bonuses and at the completion of the season all will be eligible for an end of season company bonus based on successful completion of your work schedule. It is suggested that each employee have a banking account (checking) before coming to the resort. We offer direct deposit for employees and pay is administered bi-weekly. There is no necessity to spend money while at Clover Pass Resort and many employees are able to save most of their net pay. However, applicants should carefully evaluate their finances over the season to be certain their financial goals will be met.

EMPLOYEE HOUSING AND FACILITIES:

Meals and lodging are provided while you are at Clover Pass Resort. Meals are good and plentiful, but we cannot accommodate special diets.

Provided housing is adequate, but modest and you will be rooming with other staff members. It is absolutely necessary for employees to keep their rooms clean and picked-up because space is limited and there is little privacy. Management will be making periodic inspections of employee’s rooms. Blankets, linens, pillows and towels are provided for each room. Laundry facilities are available; however, employees are responsible for their own laundry. Fire or theft insurance is not provided for personal property housed on our premises. If you wish to have coverage for your belongings, you should check with your own insurance carrier. Non-employees are not permitted in employee accommodations without prior management approval. Accommodations for married couples are limited. No children are accommodated.

UNIFORMS AND CLOTHING:

Summers in Alaska are moderate and seldom exceed 70 degrees. Usually the temperature is between 60 and 65 degrees dipping down into the 50’s occasionally. The average rainfall in Ketchikan is about 13 feet, so to say that it rains frequently might be an understatement. Company shirts and or sweatshirts will be provided at reduced costs and are to be worn whenever you are working. In addition we suggest that you bring jeans, black and khaki slacks, sweaters, a warm jacket, sturdy shoes, hiking boots, tennis shoes, and rain gear. Rain gear is provided for while you are working on the dock, but you should bring rubber boots to work in and rain gear to wear on your personal time.

RECREATION AND ENTERTAINMENT:

Whether you like to fish, hike, and boat, sightsee, or look for wildlife, Ketchikan has many options to choose from and will keep you busy on your days off. We value our employees and wish for them to enjoy their summer experience with us. We offer free accommodations, meals and skiff rentals to our employees along with discounts on accommodations for immediate family members of employees. If you are a first year employee with us your immediate family members will enjoy a 50% discount on their fishing trip to Clover Pass Resort and may be eligible for a free fishing trip with us in your second year working with us.

MISCELLANEOUS POLICIES:

All employees must agree to and are subject to the regulations of Clover Pass Resort. Your success with Clover Pass Resort depends on your ability to fully cooperate with your fellow team members and with management. The use or possession of illegal drugs will result in immediate dismissal. Alcohol consumption on the property of Clover Pass Resort is prohibited. Firearms are not permitted.

Employees will be held responsible and charged for any damage to resort property resulting from negligence, unauthorized use, or deliberate misuse and may be eligible for dismissal.

MAIL:

Mail can be TEMPORARILY forwarded to: Clover Pass Resort, PO Box 7322, Ketchikan, AK 99901 for the time you are at the Resort. For packages being shipped via FedEx, UPS or DHL us the physical address of -708 North Point Higgins Road, Ketchikan, AK 99901.

When you have your mail forwarded please note it is TEMPORARY and give your post office and creditors the dates you will be at the resort. You cannot use the change of address forms from the U.S. Postal Service to change your address from the resort to your home address after your departure because postal regulations only forward to the owner of a box or address. Fill out the postal service forwarding request as TEMPORARY giving the dates: START: arrival to Clover Pass and END: departure from Clover Pass.

QUALIFICATIONS FOR WORKING AT CLOVER PASS RESORT:

The ability and desire to work a full day is essential as our work days range from 10-12 hours per day (which may include a split shift schedule), 6 days per week. If you are not self-motivated or have to constantly be told what to do, please do not apply as we would both end up unhappy. We expect our employees to not only be able to think and operate independently, but to be able to work with the rest of the group as a team to do what is required to get the job done right. You must be a cheerful person that can work well in close contact with other people and be efficient and calm under pressure. The average age or our employees range between 18 to 25 years old with many having at least one year of college.

We expect courteous, well-groomed, motivated employees who are focused on seeing that our customer’s needs and expectations are met. Whether on or off duty, our employees are expected to act kindly and professionally to our guests under all circumstances. You will have plenty of time off-duty, but from the minute you step onto the Resort to the minute you step off at the end of the season, YOU ARE ON THE CLOVER PASS TEAM and should act accordingly.

If this sounds interesting to you and you think you can meet our expectations please fill out the online application, attaching a picture of yourself and a letter of reference. Your resume needs to include prior work history, with contact information for that company that includes the name of your supervisor/employer. If you would rather that we didn’t contact your current employer please let us know in advance.

APPLYING FOR EMPLOYMENT:

Take time to fill out the online application and attach a picture of yourself and a letter of reference to this application. Failure to fill out the online application will be an indicator to our management team that you do not follow directions well and cannot be depended upon. ALL APPLICATIONS MUST BE COMPLETE AND SIGNED. In addition to the online application if you wish to mail or fax your resume please send it to:

Clover Pass Resort
P.O. Box 7322
Ketchikan, AK 99901
Add Fax # (907) 247-0793

Please include two letters of reference, one of them being from a previous employer that you worked for in the past year. Failure to include one or more letters of reference will not preclude you from employment, but preference will be given to those with letters of reference.

All employees will be hired to begin work not later then June 9th (with a few opportunities beginning mid May) and will be scheduled to work through October 10th. Being available during this time frame is absolutely necessary, especially for our closing date as September is our busiest month of the season. Please indicate your very best estimate of a beginning and ending date of availability. The closer your availability dates match with our operating times, the greater your chances will be of being employed with Clover Pass Resort.

We begin interviews and employment correspondence in February and will have most of our positions filled by May 1st. There may be a few positions available during our operating season so if you will be attending summer school or will become available after our initial opening day, please indicate this on your application and we will keep your information on file. If a position opens up we will contact you.